TERMS AND CONDITIONS
1 THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products
to you, whether these are goods or services. Any purchase of goods and services from us is
subject to these Terms and Conditions; any special terms and conditions which may be
displayed elsewhere on our website and the terms and conditions of any third parties and /
or event which can be found on their websites.
1.2 Why you should read them. Please read these terms carefully before you submit your order
to us. These terms tell you who we are, how we will provide products to you, how you and
we may change or end the contract, what to do if there is a problem and other important
information. If you think that there is a mistake in these terms, please contact us to discuss.
2 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Travis Group Limited registered in England and Wales. Our company
registration number is 10674726 and our registered office is at Wilderton Grange, 4 Wilderton
Road West, Poole, Dorset, BH13 6EF. We are solely a booking agent and sell passes and
associated services for events and activities on behalf of agents, promoters and venues.
2.2 How to contact us. You can contact us by telephoning us on 01202 552 163 or by writing
to us at Travis Group Limited, PO Box 5697, Bournemouth, Dorset, BH1 4ZL or
2.3 How we may contact you. If we have to contact you we will do so by telephone or by
writing to you at the email address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms,
this includes emails.
3 OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we
email (unless you specify another means) you to accept and confirm it, at which point a
contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you
of this and will not charge you for the product (or we will refund any moneys already paid).
This might be because of limited availability, because of unexpected limits on our resources
which we could not reasonably plan for, because we have identified an error in the price or
description of the product or because we are unable to meet a delivery deadline you have
3.3 Your order number. We will assign an order number to your order and tell you what it is
when we accept your order. It will help us if you can tell us the order number whenever you
contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK.
Unfortunately, we do not accept orders from addresses outside the UK (unless you contact us
in advance and we agree to waive this clause).
4 OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our
website are for illustrative purposes only. Although we have made every effort to display the
products accurately, your product may vary slightly from those images.
4.2 Restrictions. Passes may be sold subject to certain restrictions on entry or use, such as
restricted, obstructed or side view or a minimum age for entry. Any such restriction will be
displayed on our website or otherwise notified to you before or at the time you make your
booking. It is your responsibility to ensure that you read all notifications displayed on our
5 YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to the product you have ordered please contact us. We will let
you know if the change is possible. If it is possible we will let you know about any changes to
the price of the product, the timing of supply or anything else which would be necessary as a
result of your requested change and ask you to confirm whether you wish to go ahead with
the change. If we cannot make the change or the consequences of making the change are
unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the
5.2 Nightclub and Bar Entry (party pass) group numbers may be increased any time up to 24
hours prior to the event date and can be decreased any time up to 14 days prior to the event
5.3 Show Bookings, New Year’s Eve Nightlife Passes, Cocktail Making Lessons, Chocolate Making
Lessons, Dance Classes and any other similar group activity or event, requiring advance
bookings by us, which is not related to passes noted in Clause 5.2 above may not be reduced
after 42 days prior to the event date. We will endeavour to allow increases to group numbers
after the 42 day period – however, in many cases this will not be possible.
6 OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the products. We may change the product:
6.1.1 to reflect changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements, for example to address
a security threat. If we do so we will notify you and you may then contact us to end
the contract before the changes take effect and receive a refund for any products paid
for but not received.
7 PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website (if applicable).
7.2 When we will provide the products.
7.2.1 If the products are one-off services. We will begin the services on the date we
accept your order. The completion date for the services is as told to you during the
7.3 We are not responsible for delays outside our control. If our supply of the products or
services is delayed by an event outside our control then we will contact you as soon as possible
to let you know and we will take steps to minimise the effect of the delay. Provided we do
this we will not be liable for delays caused by the event, but if there is a risk of substantial
delay you may contact us to end the contract and receive a refund for any products you have
paid for but not received.
7.4 What will happen if you do not give required information to us. We may need certain
information from you so that we can supply the products to you, for example, the information
set out in Clause 15. If so, this will have been stated in the description of the products on our
website. We will contact you in writing to ask for this information. If you do not give us this
information within a reasonable time of us asking for it, or if you give us incomplete or
incorrect information, we may either end the contract (and Clause 10.2 will apply) or make
an additional charge of a reasonable sum to compensate us for any extra work that is required
as a result. We will not be responsible for supplying the products late or not supplying any
part of them if this is caused by you not giving us the information we need within a reasonable
time of us asking for it.
7.5 It is your responsibility to check your order; mistakes cannot always be rectified.
8 YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will
depend on what you have bought, whether there is anything wrong with it, how we are
performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or mis-described you may have a legal right
to end the contract (or a service re-performed or to get some or all of your money
back), see Clause 11;
8.1.2 If you want to end the contract because of something we have done or have
told you we are going to do, see Clause 8.2;
8.1.3 If you have just changed your mind about the product, see Clause 8.3. You may
be able to get a refund if you are within the cooling-off period, but this may be subject
8.1.4 In all other cases (if we are not at fault and there is no right to change your
mind). Please contact us to explain the problem and we will see if we can help.
8.2 Ending the contract because of something we have done or are going to do. If you
are ending a contract for a reason set out at 8.2.1 to 8.2.4 below the contract will end
immediately and we will refund you in full for any products which have not been provided and
you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an upcoming change to the product or these terms which you
do not agree to (see Clause 6.1);
8.2.2 we have told you about an error in the price or description of the product you have
ordered and you do not wish to proceed;
8.2.3 there is a risk that supply of the products may be significantly delayed because of
events outside our control;
8.2.4 you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For many products bought online you have a legal right to change your mind within 14 days
and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are
explained in more detail in these terms. However, see Clause 8.4.
8.4 When you don’t have the right to change your mind. You do not have a right to change
your mind in respect of:
8.4.1 the supply of accommodation, transport of goods, vehicle rental services, catering or
services related to leisure activities, if the contract provides for a specific date or period
8.4.2 any goods that are made to your specifications or are clearly personalised; or
8.4.3 services, once these have been completed, even if the cancellation period is still
This includes, but is not limited to, show bookings, New Year’s Eve Nightlife Passes, Cocktail
Making Lessons, Dance Classes, Chocolate Making Lessons and any other group activity or
event which requires advance bookings by us.
8.5 How long do I have to change my mind? How long you have depends on what you have
ordered and how it is delivered.
8.5.1 Have you bought products or services (for example, night club entry)? If so,
you have 14 days after the day we email you to confirm we accept your order.
However, once we have completed the services you cannot change your mind, even if
the period is still running. If you cancel after we have started the services, you must
pay us for the services provided up until the time you tell us that you have changed
8.5.2 Have you bought excluded goods and services? You do not have the right to
change your mind, see Clause 8.4.
8.6 Loss in value. We may make a deduction from the reimbursement for loss in value of any
goods supplied, if the loss is the result of unnecessary handling by you.
9 HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR
9.1 Tell us you want to end the contract. To end the contract with us, please let us know
(within the 14 day period) by doing one of the following:
9.1.1 Phone – Call us on 01202 552 163
9.1.2 Email – Email us at email@example.com
9.1.3 By post – Print off the [INSERT LINK TO PRINTABLE FORM] and post it to us at the
address on the form. Or simply write to us at Travis Group Limited, PO Box 5697,
Bournemouth, Dorset, BH1 4ZL
Please provide your name, home address, details of the order and, where available, your
phone number and email address.
9.2 How we will refund you. We will refund you the price you paid for the products including
delivery costs if applicable, by the method you used for payment. However, we may make
deductions from the price, as described below.
9.3 Deductions from refunds if you are exercising your right to change your mind. If you
are exercising your right to change your mind:
9.3.1 Where the product is a service, we may deduct from any refund an amount for the
supply of the service for the period for which it was supplied, ending with the time
when you told us you had changed your mind. The amount will be in proportion to
what has been supplied, in comparison with the full coverage of the contract.
9.4 When your refund will be made. We will make any refunds due to you as soon as possible.
If you are exercising your right to change your mind then your refund will be made within 14
days of your telling us you have changed your mind
10 OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for products or services
at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment
within seven days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information
that is necessary for us to provide the products, for example, your personal details or
your identification as identified in Clause 15.
10.2 You must compensate us if you break the contract. If we end the contract in the
situations set out in Clause 10.1 we will refund any money you have paid in advance for
products we have not provided but we may deduct or charge you reasonable compensation
for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the product or services. We may write to you to let you know that we
are going to stop providing the product or service. We will let you know at least seven days
in advance of our stopping the supply of the product and will refund any sums you have paid
in advance for products or services which will not be provided.
10.4 Cancellation. If an event is cancelled, you will be offered a refund for any products you have
paid for but not received.
11 IF THERE IS A PROBLEM WITH THE PRODUCT / SERVICE
11.1 How to tell us about problems. If you have any questions or complaints about the product,
please contact us. You can contact us by telephone on 01202 552 163 or write to us at Travis
Group Limited, PO Box 5697, Bournemouth, Dorset, BH1 4ZL or firstname.lastname@example.org. We
may need to contact third parties for more information before responding to your complaint.
We will get back to you as soon as possible. If any dispute arises, we shall use our reasonable
endeavours to consult or negotiate in good faith.
11.2 Please note that we provide details of an emergency number to call on all confirmed bookings
and you are required to contact us on the date if something is not going quite to plan as we
will most likely be able to rectify any problem at that time. Failure to contact us in accordance
with this clause may negate the possibility of a refund, regardless of any terms in respect of
11.3 Summary of your legal rights. We are under a legal duty to supply products that are in
conformity with this contract. See the box below for a summary of your key legal rights in
relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed
information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05
If your product is services, for example night club entry or dance classes, the Consumer Rights
Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or
get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12 PRICE AND PAYMENT
12.1 Where to find the price for the product. The price of the product will be the price indicated
on the order pages when you placed your order. We use our best efforts to ensure that the
price of the product advised to you is correct. However please see Clause 12.4 for what
happens if we discover an error in the price of the product you order.
12.2 Additional Charges. We may include an administration fee within our bookings and if so you
will be informed before you receive your confirmation email.
12.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your
order date and the date we supply the product, we will adjust the rate of VAT that you pay,
unless you have already paid for the product in full before the change in the rate of VAT takes
12.4 What happens if we got the price wrong. It is always possible that, despite our best
efforts, some of the products we sell may be incorrectly priced. We will normally check prices
before accepting your order so that, where the product’s correct price at your order date is
less than our stated price at your order date, we will charge the lower amount. If the product’s
correct price at your order date is higher than the price stated to you, we will contact you for
your instructions before we accept your order. If we accept and process your order where a
pricing error is obvious and unmistakeable and could reasonably have been recognised by
you as a mispricing, we may end the contract, refund you any sums you have paid and require
the return of any goods provided to you (if applicable).
12.5 When you must pay and how you must pay. We accept payment with all major credit and
debit cards. Unless specified on the website, we take full advance payment when you make
your booking. Certain products (shown on the website) can be split into deposit and final
balance. The deposit is payable when you make your booking and you will be informed when
the final balance is due.
12.6 We can charge interest if you pay late. If you do not make any payment to us by the due
date we may charge interest to you on the overdue amount at the rate of 2% a year above
the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily
basis from the due date until the date of actual payment of the overdue amount, whether
before or after judgment. You must pay us interest together with any overdue amount.
12.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please
contact us promptly to let us know. You will not have to pay any interest until the dispute is
resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums
from the original due date.
13 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us only. If we
fail to comply with these terms, we are responsible for loss or damage you suffer that is a
foreseeable result of our breaking this contract or our failing to use reasonable care and skill,
but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if either it is obvious that it will happen or if, at the time the contract was made,
both we and you knew it might happen, for example, if you discussed it with us during the
sales process. Unless otherwise stated, our liability to you in connection with the event
(including but not limited to, for any cancellation, rescheduling or material change to the
programme of the event) shall be limited to the price paid by you for the product or service.
We shall have no liability for any damage to your property and that of any other pass holder
in the event that any services are carried out at a location of your choosing.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful
to do so. This includes liability for death or personal injury caused by our negligence or the
negligence of our employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; for breach of your legal rights in relation to the products as summarised
at Clause 11.3 and for defective products under the Consumer Protection Act 1987. We remind
you that we are a booking agent. For the avoidance of doubt, we do not operate in nor have
any employees in any of the venues and / or we have not made any investigations in respect
of any of the organisations or venues that we provide bookings for and you should make your
own enquiries in this regard.
13.3 We are not liable for business losses. We only supply the products or services for domestic
and private use. If you use the products or services for any commercial, business or re-sale
purpose we will have no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
14 HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we will use your personal information. We will use the personal information you
provide to us:
14.1.1 to supply the products to you;
14.1.2 to process your payment for the products; and
14.1.3 if you agreed to this during the order process, to give you information about similar
products that we provide, but you may stop receiving this at any time by contacting
14.2 For the avoidance of doubt, we will release your personal data to such third parties as is
necessary to enable us to supply the products to you (including but not limited to a Venue or
Event Manager). This normally consists of no more than your name, contact telephone
number and email address.
14.3 Save as mentioned in these Terms and Conditions, we will only give your personal information
to other third parties where the law either requires or allows us to do so.
15 SPECIAL BOOKING REQUIREMENTS, ADMISSION AND IDENTIFICATION
15.1 We operate a unique policy; endorsed by The Licensed trades & local Police. We may often
ask for I.D in advance (details below) to ensure that large groups are admitted to venues that
may normally not welcome large single sex parties.
15.2 We will normally request, at our discretion, that all male groups (or a mixed group with a
male contingent larger than six persons) send us one form of photo I.D. per six males in that
group. This information is never passed on to any other agent or Company whatsoever. The
information is destroyed within three months and will only be passed to the Police, if
requested. We take this I.D. to both ensure the venues are aware, to some extent, who is in
their building as part of a large group, and we also offer recourse in the event of any
disturbance, conflict or any issue in general that may take place within a licensed premises.
15.3 These measures go some way to ensuring responsible drinking levels, customer safety and
also provide a responsible face to the Night Time Economy. Our methods have proved
particularly successful with venues that would not normally accept large all male groups.
Please also note that if you are booked into a licensed venue (e.g. Nightclub or Bar) or an
event that includes alcohol, all members of your group will need to be over 18 years old
& all members will need to bring valid I.D. with them. We do not accept any liability for any
losses caused by your failure to ensure all persons are able to produce valid I.D.
15.4 When we book an activity or event for you (such as dance classes, life drawing classes and
any other activity that is allocated a specific time), please ensure you allow, at least an extra
hour on top of the set times for any further plans you may have. Occasionally, and due to
unforeseeable reasons and circumstances beyond our control, an event may start later than
expected. In such situations, you will receive the full length of any event but we do not accept
any liability for such delays. For example, we do not accept any liability for any forward or
past travel fee(s) or offer any refund (part or full) if you are unable to complete the event
due to not allowing a reasonable amount of extra time for such unexpected uncertainties.
Such issues are rare though.
15.5 Every effort to admit latecomers will be made at a suitable break in the event but admission
cannot be guaranteed.
15.6 It is your responsibility to ascertain whether an event has been cancelled and the date and
time of any rearranged event.
15.7 Please note that advertised start times of events are subject to change.
15.8 Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects
or lighting effects may be featured at an event. Prolonged exposure to noise may damage
your hearing. You and other pass holders consent to filming and sound recording as members
of the audience.
16 Licencee Ejection / Unreasonable behaviour
16.1 All Licensed premises reserve the right, (without refunding payment), to refuse admission or
to eject, any person whose conduct the management deems unacceptable. This is at the
management’s discretion and includes (but is not limited to) to any person who uses vulgar
or abusive language, is considered to be aggressive or violent or in breach of the peace, has
consumed too much alcohol, is banned under any exclusion scheme, is in possession of illegal
substances, does not comply with regulations under the Licensing Act, or who fails to comply
with any of the venues reasonable rules or requests (such as a search). Breach of standard
entry terms may terminate your right to entry without refund.
17 OTHER IMPORTANT TERMS
17.1 We may transfer this agreement to someone else. We may transfer our rights and
obligations under these terms to another organisation. We will contact you to let you know if
we plan to do this. If you are unhappy with the transfer you may contact us to end the contract
within seven days of us telling you about it and we will refund you any payments you have
made in advance for products not provided.
17.2 You need our consent to transfer your rights to someone else. You may only transfer
your rights or your obligations under these terms to another person if we agree to this in
17.3 Nobody else has any rights under this contract. This contract is between you and us. No
other person shall have any rights to enforce any of its terms. Neither of us will need to get
the agreement of any other person in order to end the contract or make any changes to these
17.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the
paragraphs of these terms operates separately. If any court or relevant authority decides that
any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not
insist immediately that you do anything you are required to do under these terms, or if we
delay in taking steps against you in respect of your breaking this contract, that will not mean
that you do not have to do those things and it will not prevent us taking steps against you at
a later date. For example, if you miss a payment and we do not chase you but we continue
to provide the products, we can still require you to make the payment at a later date.
17.6 Which laws apply to this contract and where you may bring legal proceedings. These
terms and any dispute or claim arising out of or in connection with it or its subject matter or
formation are governed by and construed in accordance with English law. Each party
irrevocably agrees that the Courts of England and Wales shall have exclusive jurisdiction to
settle any dispute or claim arising out of or in connection with this agreement or it subject
matter of formation.
17.7 Alternative dispute resolution. Alternative dispute resolution is a process where an
independent body considers the facts of a dispute and seeks to resolve it, without you having
to go to court. If you are not happy with how we have handled any complaint, you may want
to contact the alternative dispute resolution provider we use. You can submit a complaint to
CEDR via their website at www.cedr.com . CEDR will not charge you for making a complaint
and if you are not satisfied with the outcome you can still bring legal proceedings. In addition,
please note that disputes may be submitted for online resolution to the European Commission
Online Dispute Resolution platform.
TERMS AND CONDITIONS